Patient’s Perception of Hospital Pharmacists Roles: A Cross-Sectional Study in Two Nigerian Teaching Hospitals

ABSTRACT

Background: Patients’ perception of healthcare services, including pharmacy, is crucial for evaluating service quality and satisfaction. This study explores patients’ perceptions of hospital pharmacists’ roles in Nigerian teaching hospitals and examines how socio-demographic factors influence these perceptions. Materials and Methods:A questionnaire-based survey was conducted among outpatients attending the University of Nigeria Teaching Hospital (UNTH) in Enugu State and Ahmadu Bello University Teaching Hospital (ABUTH) in Kaduna State. Data analysis included descriptive statistics (frequency, percentage, mean, and standard deviation) and Chi-square tests to examine associations between socio-demographic characteristics and perception scores. SPSS version 25 was used to analyze the data. The statistical significance level was set at p ≤ 0.05.Results: A total of 692 respondents participated in the study. Male respondents were 356 (51.4%), 428(61.8%) of the total respondents being married and 551 (79.6%) residing in urban areas. Patients expressed positive perceptions of hospital pharmacists’ essential roles with a score of 82.98±6.49 suggesting very favorable perception, including their expertise in drug-related inquiries and contributions to treatment. Marital status X2 (4) = 9.603, p = 0.048], educational level [X2 (4) = 15.381,p = 0.004], and income [X2 (4) = 14.907, p = 0.001] influenced perception scores. Conclusion: Patients in Nigerian teaching hospitals hold positive perceptions of hospital pharmacists’ roles, recognizing their importance in healthcare delivery. Socio-demographic influences on perception can guide strategies to enhance patient-pharmacist interactions and optimize pharmaceutical care delivery.

KEYWORDS

• Patients
• Perception
• Hospital
• Pharmacists
• Nigeria

Showing references and in-text citations exactly as published.

• DOI10.5530/ijopp.20250056Copy

RELATED ARTICLES

Matched on section and article type within this issue of IJPP.

• Article · VOLUME 18, ISSUE 1Risk Factors and Clinical Aspects of Anemia in a Tertiary Care HospitalSamudrala Lahari, Bhanu Pratap Singh, Papasani Rajya Laxmi, Bashaboina Tharun, Tadikonda Rama Rao · pp. 40–45Original ArticleSame type: Article
• Article · VOLUME 18, ISSUE 1A Prospective Observational Study on Medication Reconciliation at Discharge in A Tertiary Care HospitalSatish S, Snoviya Suresh Babu P, Ramakrishna Shabaraya A · pp. 53–57Original ArticleSame type: Article
• Article · VOLUME 18, ISSUE 1Assessment of Knowledge, Attitude and Practice among Community Pharmacists on Non-Prescription Drugs in Tamil NaduSanthoshkumar. S.G, Prabakaran. S, Deepika. S. U, Vishnu. T, Guru Prasad Mohanta · pp. 58–63Original ArticleSame type: Article
• Article · VOLUME 18, ISSUE 1Development and Validation of Assay Method for the Estimation of Moxifloxacin in Bulk and Pharmaceutical Formulations by RP-HPLCZahid Siraj, Omair Adil, Bakht Amin, Iftikhar Ahmed Tahiri · pp. 64–70Original ArticleSame type: Article