jrnls.org logo
Submit

BROWSE ALL JOURNALS

SEE ALL 19 JOURNALS
Indian Journal of Pharmacy PracticeNOW IN
Article

Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India

Sahithi Bogireddy1★, Mohanraj Rathinavelu1, Rajeswari Kalimuthu2, Yiragamreddy Padmanabha Reddy3★ Corresponding author

  1. 1Department of Pharmacy Practice, Raghavendra Institute of Pharmaceutical Education and Research-RIPER, Anantapuramu, Andhra Pradesh, INDIA.
  2. 2Department of Pharmacy Practice, Krupanidhi College of Pharmacy, Bangalore, Karnataka, INDIA.
  3. 3Raghavendra Institute of Pharmaceutical Education and Research-RIPER, Anantapuramu, Andhra Pradesh, INDIA.

CORRESPONDENCE

Sahithi Bogireddy

Department of Pharmacy Practice, Raghavendra Institute of Pharmaceutical Education and Research-RIPER, Anantapuramu, Andhra Pradesh, INDIA.

moley4u@rediffmail.com

Volume 9, Issue 1 · pp. 37–42 · PUBLISHED · DOI: 10.5530/ijopp.9.1.8

View on IJPP original site ↗

ABSTRACT

Background:Healthcare organization is a sector where patient is the main focus where improving the patient outcome is the imperative function. Patient satisfaction survey helps in evaluating the quality of the services provided by the hospital. Objective:The current prospective observational (survey-based) study of six months duration aimed in evaluating the patient experience and satisfaction towards the paramedical services provided in a healthcare setting of south India. Methods: A standard and validated questionnaire on paramedical services was designed consisting of 32 questions reviewed by the nurses and pharmacists, for the simplicity, reliability and clear understanding of the patients relating to various aspects that influence the patient satisfaction. The questions had been scored ranging from 1-5 based on the satisfaction levels. A proper information consent was made during data collection by clearly explaining the patients about the study. Results: In 250 patients, the study participant responded 49.2% of satisfaction towards patient centered pharmaceutical care services, 43.6% of satisfaction towards nursing care service, 52% and 53.6% of satisfactory level towards nutrition and laboratory services respectively. In our study, the overall response of the patient about paramedical services was satisfactorial. Conclusion: In conclusion, the principles of patient centered paramedical care services has to be implemented and practiced to achieve better health outcome and patient satisfaction.

KEYWORDS

Open in new tab

REFERENCES

As published

Showing references and in-text citations exactly as published.

    Cite this article

    SELECT FORMAT

    Bogireddy, S., Rathinavelu, M., Kalimuthu, R., & Reddy, Y. P. (). Patient Satisfaction and Experiences towards Paramedical Services in a Secondary Care Referral Healthcare Setting of India. Indian Journal of Pharmacy Practice, 9(1), 37–42. https://doi.org/10.5530/ijopp.9.1.8