A qualitative study on the process of dietitians working in pharmacies to practice dietary habit improvement support in their daily work

ABSTRACT

Background: Recently in Japan, there have been some cases of pharmacies staffed with dietitians in an effort to improve their health support functions. However, there have been few reports on the effects of these efforts, and it has been pointed out that dietitians may not be fully exercising their professional abilities. We conducted a before-and-after comparison study in 2022 to confirm the effectiveness of collaboration between pharmacy dietitians and pharmacists in supporting patients with type 2 diabetes. Objective: This study aimed to investigate the process by which dietitians who participated in our research project became accustomed to providing continuous dietary counseling as a matter of habit. Methods: Semi-structured interviews were conducted with three dietitians and two pharmacists. The main questions asked were about 1) the nature of their work before they began providing the interventions, 2) the aspects they paid attention to while providing the interventions, 3) what they felt they had changed during the intervention period, and 4) what they considered obstacles to providing nutritional guidance in their pharmacies. Results: The responses of the participants regarding the nature of their work before they began providing interventions were mostly related to their “work as a dispensing clerk.” The dietitians also indicated their desire for more continuous dietary support. The responses of the participants regarding what they felt had changed during the intervention period included numerous references to having an “opportunity for trial and error” and obtaining the “cooperation of staff.” In the responses regarding what the participants considered obstacles, the dietitians mentioned “recognition by patients” and “an environment in which they can consult with patients.” Conclusion: This study suggests that “staff cooperation” is essential for dietitians to be able to provide continuous dietary consultation in pharmacies and that all staff must support the creation of an “environment” where dietitians can obtain opportunities for providing continuous dietary counseling.

KEYWORDS

• pharmacy
• dietitians
• organizational culture reform
• dietary support

Showing references and in-text citations exactly as published.

• DOI10.18549/PharmPract.2024.1.2913Copy

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