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Quality management and financial sustainability in a pharmaceutical logistics company: A longitudinal analysis from 2012 To 2023

Bruno César Brito Alves1, Gleicy Alves Tavares Cohén1, Ursula Ghassan El Awar1, Maria Pantoja Moreira de Sena2, Clarisse Andrade Sales1, Amanda Gabryelle Nunes Cardoso Mello1, Jose Luiz Fernandes Vieira3, Carolina Heitmann Mares Azevedo Ribeiro1, Luann Wendel Pereira de Sena1,4★★ Corresponding author

  1. 1Federal University of Para. Graduate Program in Pharmaceutical Assistance. Belem, Para, Brazil.
  2. 2Federal University of the South and Southeast of Pará, Faculty of Medicine, Marabá, Pará, Brazil.
  3. 3Federal University of Para. Faculty of Pharmacy. Belem, Para, Brazil.
  4. 4Federal University of the South and Southeast of Para. Faculty of Medicine. Maraba, Para, Brazil.

CORRESPONDENCE

Luann Wendel Pereira de Sena

Federal University of Para. Graduate Program in Pharmaceutical Assistance. Belem, Para, Brazil; Federal University of the South and Southeast of Para. Faculty of Medicine. Maraba, Para, Brazil.

luannsena@unifesspa.edu.br

Received: 11-03-2026; Accepted: 28-05-2026.

Volume 24, Issue 3 · pp. 3315 · PUBLISHED Jul-Sep 2026 · DOI: 10.18549/PharmPract.2026.3.3315

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ABSTRACT

Background: The implementation of quality management systems in pharmaceutical logistics companies plays a crucial role in enhancing operational efficiency and reducing financial losses. Objectives: This study aims to evaluate the financial and operational impact of adopting a quality management system in a pharmaceutical logistics company over 11 years (2012–2023). Methods: To achieve this objective, a descriptive and exploratory study was conducted, employing both quantitative and qualitative approaches. Financial data, including costs related to the incineration and procurement of expired or damaged products, were obtained through the Protheus system. Results: The results indicate total financial losses amounting to R$ 3,097,950.75 over the analyzed period. Following the implementation of the quality management system in 2013, an average cost reduction of 20% was observed, attributed to strategies such as inventory rotation and specific team training. Qualitative analysis, conducted using the Ishikawa Method, identified inadequate inventory management and ineffective commercial practices as the primary causes of the losses. Conclusion: The study concludes that quality management systems play a strategic role in optimizing logistical processes and reducing financial losses, while also highlighting the importance of pharmacists as transformative agents in this context.

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    Alves, B. C. B., Cohén, G. A. T., Awar, U. G. E., Sena, M. P. M. D., Sales, C. A., Mello, A. G. N. C., Vieira, J. L. F., Ribeiro, C. H. M. A., & Sena, L. W. P. D. (2026). Quality management and financial sustainability in a pharmaceutical logistics company: A longitudinal analysis from 2012 To 2023. Pharmacy Practice, 24(3), 3315. https://doi.org/10.18549/PharmPract.2026.3.3315