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Article

More than Words:The Interplay between Forms of Communication and Emotional Intelligence in Pharmaceutical Care

Ancuța Iacob1, Anca Lupu1, Claudia Simona Ștefan2, Rodica Sandu3, Fanică Bălănescu1, Anca Daniela Raiciu4,5, Ionela Daniela Ferțu2

  1. 1Lecturer Doctor; Research Centre in the Medical-Pharmaceutical Field, Department of Pharmaceutical Science, Faculty of Medicine and Pharmacy, “Dunarea de Jos” University of Galati, 800201 Galati, Romania.
  2. 2Associate Professor Doctor; Research Centre in the Medical-Pharmaceutical Field, Department of Pharmaceutical Science, Faculty of Medicine and Pharmacy, “Dunarea de Jos” University of Galati, 800201 Galati, Romania.
  3. 3Student; Research Centre in the Medical-Pharmaceutical Field, Department of Pharmaceutical Science, Faculty of Medicine and Pharmacy, “Dunarea de Jos” University of Galati, 800201 Galati, Romania.
  4. 4Associate Professor Doctor; Academy of Romanian Scientists, 54 Splaiul Independentei Street, 050094 Bucharest, Romania.
  5. 5Associate Professor Doctor; Faculty of Pharmacy, Titu Maiorescu University, 22 Dambovnicului Street, 040441 Bucharest, Romania.

Received: 19-11-2025; Revised: 20-04-2026; Accepted: 02-06-2026.

Volume 24, Issue 2 · pp. 1–19 · PUBLISHED 2026 · DOI: 10.18549/PharmPract.2026.2.3524

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ABSTRACT

Background: This study investigates the impact of emotional intelligence on communication in the pharmacist-patient relationship, where effective communication is crucial to treatment outcomes and the overall therapeutic process.Objective: The research aimed to examine how empathy, emotional self-regulation, and social skills influence verbal, non-verbal, and paraverbal communication in community pharmacy.Methodology: A quantitative descriptive-correlational cross-sectional design was employed for this study. Specifically, an online questionnaire consisting of 25 items was distributed to a sample of 246 community pharmacists. Jamovi-type analyses were conducted, which included descriptive statistics, Spearman correlations, multiple linear regression, independent t-tests, and ANOVA.Results: The results indicated significant correlations among several variables. There was a positive correlation between empathy and the use of non-verbal communication (ρ = 0.187; p = 0.003), between emotional self-regulation and paraverbal modulation (adjustments in voice tone; ρ = 0.245; p < 0.001), and between social skills and the clarity of verbal communication (ρ = 0.224; p < 0.001). Conclusion: Multiple regression analyses showed that empathy and social skills predicted the clarity of verbal explanations, self-regulation predicted the use of nonverbal language, while both self-regulation and empathy predicted the adaptation of voice tone. The results emphasize the vital importance of emotional skills, particularly empathy and self-regulation, improving communication between pharmacists and patients. This analysis could be further developed and integrated into pharmacist education and ongoing professional development.

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    Iacob, A., Lupu, A., Ștefan, C. S., Sandu, R., Bălănescu, F., Raiciu, A. D., & Ferțu, I. D. (2026). More than Words:The Interplay between Forms of Communication and Emotional Intelligence in Pharmaceutical Care. Pharmacy Practice, 24(2), 1–19. https://doi.org/10.18549/PharmPract.2026.2.3524