Assessing Community Pharmacy Services: Patient Satisfaction, Service Delivery, and Regulatory Deficiencies
Ibrahim M. Albayati1, Meriam Alomari1,2★, Mohammed A. Alobaidy1, Khulood M. Alsaraf1★ Corresponding author
- 1Department of Clinical Pharmacy, College of Pharmacy, Al-Esraa University, 10069, Baghdad, Iraq.
- 2School of Pharmaceutical Sciences, Universiti Sains Malaysia (USM), Pulau Pinang 11500, Malaysia.
CORRESPONDENCE
Meriam Alomari
Department of Clinical Pharmacy, College of Pharmacy, Al-Esraa University, 10069, Baghdad, Iraq; School of Pharmaceutical Sciences, Universiti Sains Malaysia (USM), Pulau Pinang 11500, Malaysia.
Received: 14-04-2026; Accepted: 03-06-2026.
Volume 24, Issue 3 · pp. 3549 · PUBLISHED 2026 · DOI: 10.18549/PharmPract.2026.3.3549
ABSTRACT
Aim/Background: The purpose of this study was to determine the needs of patients and the current regulations of community pharmacies in Iraq, as there is a lack of evidence on specific fields of improvement in community pharmacy services in the country. Materials and Methods: A cross-sectional study was conducted between February and March 2023 using a pilot-tested questionnaire to collect data from 1,942 patients with a Likert scale and one-way ANOVA analysis. Results: The response rate was 98.37%, with most respondents being young adults and adults (44.2%), female (94.4%), and from Baghdad (71.3%). Approximately 87.5% confirmed the presence of a pharmacist in the pharmacy, while 13% reported the absence of one. Key findings included 43.1% of participants being unsatisfied with the parking facilities, 38.2% reporting satisfaction with the education of pharmacy staff, 46.2% receiving medications exactly as prescribed, and 45.1% expressing dissatisfaction with prices or discounts. Conclusion: The study concluded that there is low patient satisfaction with community pharmacy services in Iraq, attributed to incorrect regulations and poor implementation, requiring improved community pharmacy services, ongoing professional development for pharmacy staff, and increased involvement of authorities to enhance pharmacy care services.
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Albayati, I. M., Alomari, M., Alobaidy, M. A., & Alsaraf, K. M. (2026). Assessing Community Pharmacy Services: Patient Satisfaction, Service Delivery, and Regulatory Deficiencies. Pharmacy Practice, 24(3), 3549. https://doi.org/10.18549/PharmPract.2026.3.3549